Refund policy

Refund Policy

If you are not satisfied with your order, please call us at 604-299-0585 or email flowers@adeleraeflorist.com. We will make every effort to ensure you are completely satisfied with your purchase.

Claims & Delivery Issues

• Same-Day Requirement: All claims must be submitted on the same day your flowers are delivered. To process a refund, we need the arrangement to be sent back to our shop.

• Next-Day Claims: We do not accept claims, issues, or replacement requests submitted on subsequent days.

Non-Refundable Products

Once delivered, the following product categories are non-refundable and exempt from claims:

• Funeral Flowers Collection

• Edible items (chocolates, dragées, candies, fruit baskets, etc.)

Funeral & Sympathy Flowers Cancellation Policy

Our funeral and sympathy tributes require us to special-order premium, specific blooms well in advance to ensure the highest quality for your service. To cover the cost of these specialized pre-orders, we enforce the following tiered cancellation policy:

Cancellation Window	Refund Amount	Policy Details
5+ Days Notice	100% Refund	Full refund for cancellations made at least 4 days prior to delivery.
48 to 96 Hours Notice	50% Refund	Covers costs for specialized blooms already ordered and in transit.
24 Hours or Less Notice	Non-Refundable	Arrangements are already fully processed, cut, and custom-designed.

We appreciate your understanding and are dedicated to helping you honour your loved ones with the utmost care.