Order Status

Order Status

I don’t find what I was looking for, can you customize my order?

We can customize any design. The arrangements can come in many varieties of size, colour, and flower selection. Please call us today and we can help you with what you are looking for. 604-299-0585

Has my order shipped?

We clear orders from our delivery system at the end of the day. At that time you will receive an email saying your floral order has been delivered.

How do I change quantities or cancel an item in my order?

If you would like to change or cancel your order please call 604-299-0585 immediately.

My order never arrived

If your order didn't arrive, please call us at 604-299-0585. This may occur if we have the wrong phone number or address, the recipient wasn't home, or we couldn't get into the building.

The recipient won't be home, can I ask to leave flowers outside?

Yes, when we are delivering to a house we can leave flowers outside if we find a "safe place", although we do not recommend it, in case your flowers are stolen Adele-Rae won't be responsible for the loss. If the recipient lives in an apartment building, we can't leave flowers outside, please make sure to give us a contact number for the recipient.

Why do you need the recipient's phone number?

It's our policy to always have a contact number, this is in case no one is at home when we make the delivery, as well if we are delivering to an apartment building, it is mandatory to have a recipients contact number as we need to make sure someone will be at home for receiving the flowers. We might reject your order if you don't provide us a contact number for the recipient

What should I do if I'm not satisfied with the order I sent?

If you are not satisfied with your order, please call us at 604-299-0585.All claims must be made the same day flowers were delivered, we do not accept claims made on the following days. We will make every effort to ensure you are satisfied with your order.

Will my order look exactly the same as the picture I saw ?

We will do our best to make the floral design as close as possible as the floral design you pick; but in some instances some substitutions of flowers and / or containers happen due to the flower availability, seasonality, weather or market conditions. If we are in the case of making substitutions, we will ensure that the style, theme and colour palette of your arrangement is preserved and will only substitute items of equal or higher value.

Care instructions for your floral gift.

Please ensure that if you ordered a floral bouquet, to remove any water-tubes attached to the bottom of the flowers, as well, please re-cut 1 cm at a 45-degree angle the bottom of the stem and put it in water immediately. This will ensure your floral gift lasts longer. In case you ordered a flower arrangement, make sure to change the water every 2 days. If you have any questions regarding how to care for your floral gift, please contact us at 604-299-0585. 

Flower Ordering Process

Flower Ordering

Can I send flowers outside Canada?

Unfortunately we do not offer that service.

Do you deliver flowers on Valentine's Day and Mother's Day?

Yes, these are our busiest days of the year. We strongly recommend ordering a few days in advance, as same-day availability can't be guaranteed. Call us at 604-299-0585 or order flowers online and we'll take care of the rest.

How long will my flowers stay fresh?

With proper care — fresh water every 2 days and re-trimmed stems — our bouquets typically stay beautiful for 5 to 7 days or more. Every order is backed by our freshness guarantee. However keep in mind there are some flower varieties that their lifespan is typically 3-4 days, like hydrangeas and dahlias.

Do you create flowers for corporate events and offices?

Yes. From weekly office flower arrangements to large corporate events, we design custom florals for businesses across the Lower Mainland. Call us at 604-299-0585 for a quote or e-mail us at flowers@adeleraeflorist.com

Can I order flowers by phone?

Absolutely. Call us at 604-299-0585 and we'll help you choose the perfect arrangement, add your card message, and schedule the delivery.

How much do your bouquets cost?

Our handcrafted bouquets typically range from about $55 to $210+, depending on size, flower selection, and seasonality.

How do I add a card message to my order?

You can find the Card Message field on the product page where you can write your message (don't forget to sign your name). If you miss it, please send us an email and we will add it for you.

Do you deliver to hospitals, funeral homes and offices?

Yes, we deliver to homes, hospitals, funeral homes, cemeteries and businesses across
Burnaby, Vancouver, Coquitlam and the Lower Mainland. Please include the
recipient's phone number so our driver can coordinate the delivery.

Are you open on Sundays or holidays?

We're
closed on Sundays. For holiday hours, please check our Google Business Profile
or call us at 604-299-0585. On special Holidays like Christmas, Valentine's Day, or Mother's Day, we are open on restricted hours.

Can I order sympathy or funeral flowers? How quickly?

Yes, we specialize in sympathy arrangements, funeral sprays and wreaths, and deliver to all major funeral homes and cemeteries in the Lower Mainland (Forest Lawn, Ocean View, Mount Pleasant and others). For floral arrangements, we can deliver same-day; however, for bigger pieces like wreaths, we need at least a one-day notice.



Do you do wedding flowers? How far in advance should I book?

Yes, we create bespoke wedding florals. We recommend booking 3–6 months ahead for
full wedding packages; call us at 604-299-0585 for a consultation.

My Account

My Account

How do I create an account?

You can create your account in your check out, the Shop App will request for your email in the first step when you can create an account linked to your mobile phone for security. Our you can visit this link.

How do I edit my account information?

Click the "Account/Login" icon at the top right hand side of our site to edit your account information.

I forgot my password.

You can reset it in your Shop app which is managed by Shopify for security

Delivery & Payment

Delivery & Payment

How fast can you deliver fresh flowers?

For Burnaby areas we can deliver as fast as 2 hours, for Vancouver and Coquitlam we need to get your order before noon so we can schedule same day delivery before 4 PM.

What is your delivery fee?

You can check the delivery fee in the check out process, it will depend on the area, starting on $13 up to $35.

Do you offer same-day flower delivery in Burnaby?

Yes!
Order before 1:00 PM and we'll deliver the same day in Burnaby, Vancouver,
Coquitlam and most of the Lower Mainland. Call us at 604-299-0585 for rush
orders.

Do you deliver to my area?

We deliver Metro Vancouver from Langley, to Richmond, West Vancouver and everywhere in between. Please call us at 604-299-0585 for specific dates.

Which postal codes do you deliver?

Postal Codes we deliver: V5B*, V5C*, V5G*, V5K*, V5M*, V7H*, V5A*, V5H*, V5L*, V5N*, V5R*, V5T*, V7G*, V7J*, V7L*, V3J*, V3M*, V3N*, V5E*, V5J*, V5P*, V5S*, V5V*, V5W*, V5X*, V5Y*, V5Z*, V6A*, V6B*, V6C*, V6E*, V6H*, V6Z*, V7K*, V7M*, V7N*, V7P*, V7X*, V7Y*, V3H*, V3K*, V3L*, V4C*, V6G*, V6J*, V6K*, V6L*, V6M*, V6N*, V6P*, V6R*, V6S*, V6V*, V6W*, V7R*, V7S*, V7T*, V7V*, V3B*, V3C*, V3E*, V3R*, V3T*, V3V*, V4E*, V4G*, V6X*, V6Y*, V7B*, V7C*, V3W*, V3X*, V4K*, V6T*, V7A*, V7E*, V7W*, V1M*, V3S*, V3Y*, V4N*, V2X*, V2Y*, V3A*, V3Z*, V4A*, V4B*, V4L*, V4M*, V4P*

Can I pick a specific delivery time?

We try to meet all our customers expectations, unfortunately we cannot offer specific delivery times as we have a delivery route to follow.

What are my payment choices?

When ordering online you may pay by Visa, Mastercard, AMEX or PayPal. Over the phone we accept Visa, Mastercard, and American Express.

When will my order be delivered, and what are the delivery charges?

Delivery charges are $15.00 within Burnaby, and $20 to $35 outside Burnaby within our delivery area. We also offer in store pickup for free. Our deliveries run from 9:30 AM to  6:30 P.M., depending on the area. 

In case we are not able to deliver your flowers on the requested date, we will contact you. 

Guarantees & Policies

Guarantees and Policies

Is your Site Secure?

We've partnered with Shopify, which is one of the top e-commerce companies in the world with strong security software, and our payments are processed using their secured gateways.

What is the return/refund policy?

Call us at 604-299-0585 if you're not satisfied with your order,so we can make every effort to ensure you are satisfied with your order. All claims should be made the same day the delivery was made; we do not accept claims made after the delivery date.

Value Guarantee

It is our commitment to provide you with the best value, at a fair price. We value your business and strive to keep our prices fair, and give you the best value for your money!

Flower Freshness

We always send fresh flowers, we are very strict with our flower quality, but as all perishable products we cannot guarantee how much time flowers will last with a fresh look.

Privacy Policy

Go to the bottom of the footer and you will find the link to our Privacy Policy

Billing

Billing

Do I have to pay sales tax?

Yes, you pay Provincial Sales Tax (PST) of 7% on merchandise, and Goods and Services Tax (GST) of 5% on merchandise and delivery charges.

I have a question on my charges.

Click the"Account/Login"icon at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, pleasecontact us using this form or by phone at 604-299-0585

I need a copy of my receipt/invoice.

Send us an email at flowers@adeleraeflorist.com for invoice requests.

When will my credit appear on my account?

In case we refund you money to your credit card, it could take up to 10 business days to be reflected in your account.

Flexible Payment Options

Flexible Payment Options

Can I use Shop Pay Installments for special orders, like wedding flowers?

Absolutely! We understand that wedding flowers can be a significant investment, and Shop Pay Installments can help make them more affordable. For wedding flowers and other large, custom orders that are typically placed manually,please call us directly at the shop or send us an email.We'll be happy to create a manual order for you and arrange for you to utilize the Shop Pay Installments option.

Can I pay on Installments?

Yes! We use Shop Pay Installments powered by Affirm for the service.

Will using Shop Pay Installments affect my credit score?

Four bi-weekly, interest-free payments will not impact your credit score. Longer-term plans might. Review terms at checkout.

Are there any interest charges or hidden fees with Shop Pay Installments?

The amount of interest charge will be calculated depending on the time you select, everything depends on how much time you need for paying the balance. There are no hidden fees, the system will show you how much you'll need to pay in each installment.