I don’t find what I was looking for, can you customize my order?
We can customize any design. The arrangements can come in many varieties of size, colour, and flower selection. Please call us today and we can help you with what you are looking for. 604-299-0585
Has my order shipped?
We clear orders from our delivery system at the end of the day. At that time you will receive an email saying your floral order has been delivered.
How do I change quantities or cancel an item in my order?
If you would like to change or cancel your order please call 604-299-0585 immediately
My order never arrived.
If your order didn't arrive, please call us at 604-299-0585. This may occur if we have the wrong phone number or address, the recipient wasn't home, or we couldn't get into the building.
How do I create an account?
How do I edit my account information?
Click the "Account/Login" icon at the top right hand side of our site to edit your account information.
How much is my shipping?
Delivery charges are $15.00 within Burnaby, and from $18 to $25 outside Burnaby within our delivery area. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We also offer in store pickup for free and can send your orders worldwide (through our network of florists) if you order by phone at 604-299-0585.
I forgot my password.
What is your return policy?
If you are not satisfied with your order, please call us at 604-299-0585. We will make every effort to ensure you are satisfied with your order.
Delivery & Payment
We deliver Metro Vancouver from Abbotsford, to Tsawwassen, West Vancouver and everywhere in between. Deliveries in Burnaby can be made the same day or next day depending on the time of order. Deliveries in cities bordering Burnaby (Vancouver, Tri-Cities, New Westminster) are done the next business day or same day if possible. Deliveries to more outlying areas (ex. Richmond, West Vancouver, Surrey) will be done within two business days, if you need a specific date please call us at 604-299-0585 before you place your order.
We can also send your orders across the province, country, continent, and globe (not galaxy... yet) through our network of florists. Please call us at at 604-299-0585 if you would like us to send your floral order outside our delivery area.
What are my payment choices?
When ordering online you may pay by Visa or Mastercard. Over the phone we accept Visa, Mastercard, and American Express. In store we accept all of the above as well as cash and Interac.
We also have an option for corporate accounts, please call us at 604-299-0585 or fill our contact form to be contacted with details.
When will my order be delivered and what are the delivery charges?
Delivery charges are $15.00 within Burnaby, and $18 to $25 outside Burnaby within our delivery area. We also offer in store pickup for free and can send your orders worldwide if you order by phone at 604-299-0585.
We will deliver your flowers on the date you request if possible. In the unlikely event that it is not possible we will contact you.
What is the return/refund policy?
Call us at 604-299-0585 if you're not satisfied with your order, so we can make every effort to ensure you are satisfied with your order.
It is our commitment to provide you with the best value, at a fair price. We value your business and strive to keep our prices fair, and give you the best value for your money!
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
Yes, you pay Provincial Sales Tax (PST) of 7% on merchandise, and Goods and Services Tax (GST) of 5% on merchandise and delivery charges.
I have a question on my charges.
Click the "Account/Login" icon at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us using this form or by phone at 604-299-0585.
I need a copy of my receipt/invoice.
Click the "Account/Login" icon at the top right hand side of our site to print invoices.
When will my credit appear on my account?
If we issue a refund, the credit will appear on your account in 2-5 business days.
When will my credit card be charged?
Your credit card will be charged at the end of the online checkout process.