FAQ

Order Status


I don’t find what I was looking for, can you customize my order?

We can customize any design. The arrangements can come in many varieties of size, colour, and flower selection. Please call us today and we can help you with what you are looking for. 604-299-0585

Has my order shipped?

We clear orders from our delivery system at the end of the day. At that time you will receive an email saying your floral order has been delivered.

How do I change quantities or cancel an item in my order?

If you would like to change or cancel your order please call 604-299-0585 immediately

My order never arrived.

If your order didn't arrive, please call us at 604-299-0585. This may occur if we have the wrong phone number or address, the recipient wasn't home, or we couldn't get into the building.

What should I do if I'm not satisfied with the order I sent?

If you are not satisfied with your order, please call us at 604-299-0585. All claims must be made the same day flowers were delivered, we do not accept claims made on the following days. We will make every effort to ensure you are satisfied with your order.

 

My Account


How do I create an account?

Click here to create a new account

Then simply fill up the form to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "Account/Login" icon at the top right hand side of our site to edit your account information.

How much is my shipping?

Delivery charges are $15.00 within Burnaby, and from $18 to $25 outside Burnaby within our delivery area. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We also offer in store pickup for free and can send your orders worldwide (through our network of florists) if you order by phone at 604-299-0585.

I forgot my password.

Click here to reset your password.

What is your return policy?

If you are not satisfied with your order, please call us at 604-299-0585. All claims must be made the same day flowers were delivered, we do not accept claims made on the following days. We will make every effort to ensure you are satisfied with your order.



Delivery & Payment


Do you deliver to my area?

We deliver Metro Vancouver from Abbotsford, to Tsawwassen, West Vancouver and everywhere in between. Deliveries in Burnaby can be made the same day or next day depending on the time of order. Deliveries in cities bordering Burnaby (Vancouver, Tri-Cities, New Westminster) are done the next business day or same day if possible. Deliveries to more outlying areas (ex. Richmond, West Vancouver, Surrey) will be done within two business days, if you need a specific date please call us at 604-299-0585 before you place your order.


We can also send your orders across the province, country, continent, and globe (not galaxy... yet) through our network of florists. Please  call us at at 604-299-0585 if you would like us to send your floral order outside our delivery area.

 

What are my payment choices?

When ordering online you may pay by Visa or Mastercard. Over the phone we accept Visa, Mastercard, and American Express. In store we accept all of the above as well as cash and Interac.


We also have an option for corporate accounts, please call us at 604-299-0585 or fill our contact form to be contacted with details.


When will my order be delivered and what are the delivery charges?

Delivery charges are $15.00 within Burnaby, and $18 to $25 outside Burnaby within our delivery area. We also offer in store pickup for free and can send your orders worldwide if you order by phone at 604-299-0585.

We will deliver your flowers on the date you request if possible. In the unlikely event that it is not possible we will contact you.


What is the return/refund policy?

Call us at 604-299-0585 if you're not satisfied with your order, so we can make every effort to ensure you are satisfied with your order. All claims should be made the same day the delivery was made; we do not accept claims made after the delivery date.




Guarantees


Value Guarantee

It is our commitment to provide you with the best value, at a fair price. We value your business and strive to keep our prices fair, and give you the best value for your money!

 

Privacy Policy

We value your privacy. Please view our  Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Flower Freshness

We always send fresh flowers, we are very strict with our flower quality, but as all perishable products we cannot guarantee how much time flowers will last with a fresh look. 

 

Pricing and Billing


Do I have to pay sales tax?

Yes, you pay Provincial Sales Tax (PST) of 7% on merchandise, and Goods and Services Tax (GST) of 5% on merchandise and delivery charges.

 

I have a question on my charges.

Click the "Account/Login" icon at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us using this form or by phone at 604-299-0585.


I need a copy of my receipt/invoice.

Click the "Account/Login" icon at the top right hand side of our site to print invoices.


When will my credit appear on my account?

If we issue a refund, the credit will appear on your account in 2-5 business days.


When will my credit card be charged?

Your credit card will be charged at the end of the online checkout process.

 

If you have any additional questions please contact us, we'll be happy to help!