FAQ
Order Status
Answers to the most common questions regarding your order status
I don’t find what I was looking for, can you customize my order?
We can customize any design. The arrangements can come in many varieties of size, colour, and flower selection. Please call us today and we can help you with what you are looking for. 604-299-0585
Has my order shipped?
How do I change quantities or cancel an item in my order?
My order never arrived.
The recipient won't be home, can I ask to leave flowers outside?
Why do you need the recipient's phone number?
It's our policy to always have a contact number, this is in case no one is at home when we make the delivery, as well if we are delivering to an apartment building, it is mandatory to have a recipients contact number as we need to make sure someone will be at home for receiving the flowers. We might reject your order if you don't provide us a contact number for the recipient.
What should I do if I'm not satisfied with the order I sent?
Will my order look exactly the same as the picture I saw ?
Care instructions for your floral gift.
My Account
Answers about the most common questions regarding your account
How do I create an account?
Click here to create a new account
Then simply fill up the form to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
How much is my shipping?
I forgot my password.
What is your return policy?
Delivery & Payment
Frequently Asked Questions about the Delivery and Payment process
Do you deliver to my area?
We deliver Metro Vancouver from Langley, to Richmond, West Vancouver and everywhere in between. Deliveries in Burnaby can be made the same day or next day depending on the time of order. Deliveries in cities bordering Burnaby (Vancouver, Tri-Cities, New Westminster) are done the next business day or same day if possible. Deliveries to more outlying areas (ex. Richmond, West Vancouver, Surrey) will be done only on Tuesdays, Wednesdays and Fridays, if you need a specific date please call us at 604-299-0585 before you place your order.
We can also send your orders across the province, country, continent, and globe (not galaxy... yet) through our network of florists. Please call us at at 604-299-0585 if you would like us to send your floral order outside our delivery area.
Can I pick a specific delivery time?
What are my payment choices?
When will my order be delivered and what are the delivery charges?
What is the return/refund policy?
Guarantees
Frequently asked questions about our guarantees
Value Guarantee
It is our commitment to provide you with the best value, at a fair price. We value your business and strive to keep our prices fair, and give you the best value for your money!
Flower Freshness
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
Yes, you pay Provincial Sales Tax (PST) of 7% on merchandise, and Goods and Services Tax (GST) of 5% on merchandise and delivery charges.